STEP 01
Reader
Who must act, and what do they already know?
Clear Work Communication Kit / Emails
Action-focused email template
Organise context, request and deadline so the reader knows what to do.
Editable templateFILE 01
The structure
Work through it in order.
STEP 02
Context
One or two lines of relevant background — no history lesson.
STEP 03
Request
The specific action, stated once, without hedging.
STEP 04
Deadline
A real date and time. If it is not confirmed, say so.
STEP 05
Reason
Why the deadline exists, in one clause.
STEP 06
Check
Read it back: is the action obvious within five seconds?
Filled example
What it looks like in use.
Filled example: Please review the attached proposal and confirm the service scope by Thursday, 4 PM, so we can send the client a committed date.
Illustrative example with fictional names and dates — not client material.
The rest of the kit
Keep going.
MEETINGS
Meeting decision & action log
Record decisions, owners, due dates and unresolved issues after every meeting.
OpenUPDATES
Weekly project update template
Communicate progress, risk and required decisions without mixing them together.
OpenHANDOVER
Client handover checklist
Clarify deliverables, access, ownership and pending work at handover.
OpenREVIEW
Document review checklist
Check reader, facts, structure and next step before anything is sent.
Open