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PRACTICAL LEARNING · Clear scope · Illustrative examples are labelled
Examples / Project update

A vague project update

A weekly update where completed work and the approval request sat in the same paragraph, so the reader could not see what was being asked.

ILLUSTRATIVE EXAMPLENO CLIENT DATA
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Say It Clearly — with Sapna

Before, after — and why.

ILLUSTRATIVE EXAMPLE
Completed: [approved completed items] · Pending: [remaining items] · Decision needed: [decision and owner] · Next update: [confirmed date and time]
NO CLAIMED CLIENT RESULTS
Before

“The project is almost done. A few things are pending.”

After

Completed: [approved completed items] · Pending: [remaining items] · Decision needed: [decision and owner] · Next update: [confirmed date and time]

Reason for the change

Missing facts were not replaced with confident-looking text. Placeholders and clarification questions were used until the owner confirmed them.

Reader → Purpose → Facts → Structure → Next step

Steps you can reuse.

  • Separate completed work from what is still open
  • Name the decision and the person who owns it
  • Use placeholders where a fact is not yet approved
  • Commit to a confirmed date for the next update

TEMPLATE   Weekly project update template

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